Customer Support

CLICK HERE to contact Support

WELCOME TO CUSTOMER SUPPORT

This isn't one of those faceless sites you see all over the place. Here you get personal attention not only in dealing with any issues you have with the site you are viewing, but also to listen to any suggestions you may have too.

However, please check these pages first before contacting support, since your question may already be answered or you may be guided in the right direction or be asked for specific information. If you still need to contact support, please provide as much information about your query as possible as this will help in dealing with it quickly and efficiently.

Please note that any issues which are related to your PC or internet connection are not covered here nor can this site be held responsible for problems which are not related specifically to our sites. However, as a matter of coutesy to our customers, we will do our utmost to help you with your issue and will offer suggestions and guidance wherever possible.

IMPORTANT NOTICE

We do not, under any circumstance, ask our customers for their username and password details. If you do ever receive such a request, then please forward any emails you believe to be suspicious to Support and help us fight unsolicited emails.

If your account has been suspended (identified by seeing a password abuse page), please get in touch with Support, providing your original CCBill transaction number, to have your account re-set. All our sites use various security systems which record all login attempts to member areas and will suspend any account where multiple logins are being detected or where unusual download activity has occurred. No system can distinuish between a genuine member or someone who is using a stolen pass, so please DO NOT access a site from more than one PC or device. Similarly, always use a different username and password combination whenever you join a site's member area. This will help prevent possible problems for you and help stem the market for stolen passes.